Solved my problem. Was wondering if it would be the answer to my Segway Ninebot not charging and it turned out that it was. Was easy to replace since luckily I had the correct screwdriver head for the four screws. I had called to talk to someone and he was as helpful as one can be who can't see the Segway and only go by my description of the problem. We agreed that the battery replacement was going to solve the problem and it did. I had no other options living on the East Coast and not having anywhere to take the Ninebot to get serviced. The battery arrived quickly and was already partially charged. I am cruising again!